Frequently Asked Questions - Customer Education

Instructor-Led Training FAQ

Use this quick guide: 

  • One-to-Many Training: If you want a structured course and quick access to training
  •  Exclusive Training: If you need training tailored to your system, goals, and role-based users 
  • Regional Workshops: If you want to learn alongside other organizations in a collaborative setting 

If you’re unsure, our team can help recommend the best option based on your goals, timeline, and audience. 

We offer three primary training models: 

  • One-to-Many Training: Pre-scheduled sessions with open enrollment  
  • Exclusive Training: Fully customized training for your organization  
  • Regional Workshops: Shared sessions with multiple organizations, offered onsite or remotely  

Each option provides live, instructor-led learning with varying levels of customization and flexibility.  

  • Use One-to-Many Training for quick upskilling of individuals or small groups  
  • Use Exclusive Training for district-wide initiatives, role-based learning, strategic adoption goals, or large training group sizes 
  • Use Regional Workshops for collaborative learning across organizations  

Your choice should align to your scale, timeline, and level of customization needed. 

Yes. Exclusive Training is designed to align to your system configuration, workflows, and priorities, ensuring learning is directly applicable to your organization.  

About Instructor-Led Training

Instructor-Led Training (ILT) is live, expert-facilitated learning designed to help your team confidently and effectively use your PowerSchool solutions. Sessions are interactive and focused on real-world application.  

Implementation gets your system live, but training drives adoption. ILT ensures your team understands how to use the system effectively, reduces reliance on support, and maximizes your investment.  

Instructor-Led Training supports your team at every stage: 

  • Builds foundational knowledge during onboarding  
  • Reinforces learning after implementation  
  • Expands usage through advanced and role-based sessions  
  • Supports new staff and evolving organizational goals  

Yes. Many training options, especially Exclusive Training, are designed to support role-based user groups such as administrators, educators, and counselors.  

Training Experience

All sessions include: 

  • Live instruction from experienced PowerSchool trainers 
  • Interactive learning with discussion and guided practice  
  • Real-world scenarios tied to day-to-day responsibilities  
  • Opportunities to ask questions and engage with experts  

All sessions include: 

  • Live instruction from experienced PowerSchool trainers 
  • Interactive learning with discussion and guided practice  
  • Real-world scenarios tied to day-to-day responsibilities  
  • Opportunities to ask questions and engage with experts  

Most sessions use a demonstration dataset to ensure a consistent experience aligned to best practices. 

Some consultative or workshop-style sessions may incorporate your organization’s data when appropriate. 

Training length varies by course, topic, and format. 

Refer to the Course Catalog or Training Calendar for detailed agendas and session timing. 

  • Exclusive Training: Up to 20 participants  
  • Certification courses: Typically up to 15 participants  
  • Shared sessions (One-to-Many or Regional Workshops): Capped based on participant limits or number of organizations  

Capacity may vary depending on the format or facility. 

  • One-to-Many and Regional Workshops: Yes, with participants from other organizations 
  • Exclusive Training: No, sessions are dedicated to your organization 

Certifications

Yes. PowerSchool Certification programs validate professional competency and help build confidence, credibility, and internal expertise within your organization. 

Still Have Questions?

If you’re unsure where to start or need help selecting the right training, contact: